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Evidence Guide: FBPCDS3001 - Conduct winery and site tours

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FBPCDS3001 - Conduct winery and site tours

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for winery and site tour

  1. Establish size and composition of tour group from relevant source
  2. Identify specialist requirements for touring party based on size and composition of the group
  3. Carry out background research to ensure the tour presentation includes up-to-date and appropriate information
  4. Plan for tour including route and timing
  5. Prepare required materials to meet customer and workplace objectives
Establish size and composition of tour group from relevant source

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify specialist requirements for touring party based on size and composition of the group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out background research to ensure the tour presentation includes up-to-date and appropriate information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan for tour including route and timing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare required materials to meet customer and workplace objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct winery and site tour

  1. Welcome and brief tour group according to workplace procedures
  2. Inform tour group members of health and safety in the workplace requirements and pest control precautions both before and during the tour, and monitor to ensure compliance
  3. Present information to tour group members that contains specialised and technical information appropriate to the group’s requirements
  4. Provide special facilities, services and hospitality arrangements according to workplace procedures and tour group requirements
  5. Present information in locations' that maximise tour group members' ability to hear and/or see the presentation
  6. Invite tour group members to ask questions and seek further explanation about information presented throughout the tour
  7. Maintain the safety, welfare and comfort of tour members at all times
Welcome and brief tour group according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform tour group members of health and safety in the workplace requirements and pest control precautions both before and during the tour, and monitor to ensure compliance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information to tour group members that contains specialised and technical information appropriate to the group’s requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide special facilities, services and hospitality arrangements according to workplace procedures and tour group requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information in locations' that maximise tour group members' ability to hear and/or see the presentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Invite tour group members to ask questions and seek further explanation about information presented throughout the tour

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain the safety, welfare and comfort of tour members at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and assess performance

  1. Ask tour group members and any accompanying staff to review their experience according to workplace procedures
  2. Carry out a self-assessment of own performance in conducting the winery and site tour
  3. Identify positive and negative aspects of the way the tour was conducted and consider for future tour planning and organisation
  4. Review feedback from tour group members and take steps to incorporate where possible
Ask tour group members and any accompanying staff to review their experience according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out a self-assessment of own performance in conducting the winery and site tour

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify positive and negative aspects of the way the tour was conducted and consider for future tour planning and organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review feedback from tour group members and take steps to incorporate where possible

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge